Subject to eligibility conditions, Razer offers a Limited Warranty on all its Products. For useful information on your Limited Warranty, please see the Frequently Asked Questions below.

1. What is a Valid Proof of Purchase?
2. What if I don't have a Proof of Purchase?
3. Why does Razer require a valid Proof of Purchase?
4. Who is authorized to sell Razer Products?
5. How long is my Limited Warranty?
6. Where can I get Limited Warranty support?
7. What are the terms and conditions of the Limited Warranty? What is covered?  
8. What is the extent of Razer’s legal liability in respect of its Products?

1) What is a Valid Proof of Purchase?

For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
• A dated sales receipt from an authorized Razer Dealer or Reseller. The receipt must show the Product description and price.
• A dated official e-mail from an authorized on line Razer Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
• An order number from the Razerzone.com web site.

Some examples of a non-valid Proof of Purchase are:
• The UPC bar code from the box.
• A picture of the actual Product.
• A Certificate of Authenticity.
• Receipts from non-authorized Razer Dealers.
• Receipts from any online auction sites, liquidators or clearance houses.
• A receipt or order number from any vendor other than Razerzone.com.
• Cancelled checks.
• Credit card statements.
• Simply registering your Product on the Razer website without attaching a valid proof of purchase.

2) What if I don't have a Proof of Purchase?

If you purchased directly from Razerzone.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.

If you purchased from a Razer dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.

If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.

If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.

3) Why does Razer require a valid Proof of Purchase?

Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products.

Products purchased from non authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.

Razer has these policies in place to protect both our valued customers and resellers.

4) Who is authorized to sell Razer Products?

Please see list of authorized Razer resellers. This link is constantly being updated with new resellers. So if you have any questions as to whether or not a dealer is an authorized reseller, please contact us at the following link. Razer currently has no authorized resellers on E-bay or any other online auction sites.

5) How long is my Limited Warranty?

You are eligible for Razer Limited Warranty support for the following periods of time (commencing upon the date of purchase of your Product):

All new Products will have the Limited Warranty period listed above. Your length of warranty may vary depending on local laws in your area. Certain refurbished Products and sell outs may have less; this will be clearly marked at the time of purchase and the given Limited Warranty period will be stated at that time. If you are uncertain if your Product is eligible for Razer Limited Warranty support, please contact our support team for clarification here.

6) Where can I get Limited Warranty support?

Many answers to common questions and problems can be found within our Knowledge base. If you are unable to find a solution to your problem in our knowledge base articles you can contact our support team.  The links to contact support can be found at the bottom of each of the knowledge base articles.

7) What are the terms and conditions of the Limited Warranty? What is covered?  

LIMITED PRODUCT LIMITED WARRANTY (“Limited Warranty”)
Limited Warranty. Razer warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) for the applicable Limited Warranty period from the date of retail purchase.    

Exclusions and Limitations. This Limited Warranty will not apply if a claim is made arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, acts of God, unauthorized modification or repair, unauthorized commercial use and any operation of the Product outside Razer’s recommended parameters. This Limited Warranty is also invalid if any serial number or date stamp on the Product has been altered, obliterated or removed. Cosmetic damage is not covered.  

Exclusive Remedies. If an eligible claim on the Limited Warranty is received by Razer within the applicable Limited Warranty period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide online Razer Store vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Where the Product is an “end of life” Product model, Razer may (at its sole option) exchange the Product with a functionally equivalent substitute model from Razer’s current Product range. Razer has sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Proof of purchase of a form satisfactory to Razer shall be required.     

Entire Limited Warranty. The express terms of this Limited Warranty are in lieu of all warranties, conditions, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law. No Razer supplier, dealer, agent, or employee is authorized to alter or extend the terms of this Limited Warranty or to make any representation whatsoever. Razer reserves the right to amend the terms of this Limited Warranty at any time without notice.

Help Resources. Before lodging a claim on the Limited Warranty, please review the online help resources at www.razersupport.com. If the Product is still not functioning properly after making use of these resources, please contact Razer through www.razersupport.com or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged. You may be responsible for shipping and handling charges as well as any applicable customs, duties or taxes if shipment and handling of the Product is required.  

8) What is the extent of Razer’s legal liability in respect of its Products?

Razer shall in no event be liable for any lost profits, loss of information or data, special, incidental, indirect, punitive or consequential or incidental damages, arising in any way out of distribution of, sale of, resale of, use of, or inability to use the Product. In no event shall Razer’s liability exceed the retail purchase price of the Product.